Review the following lecture:
- What Is Good Training?
Before beginning work on this discussion forum, please review the link “Doing Discussion Questions Right” and any specific instructions for this topic.
Before the end of the week, begin commenting on at least two of your classmates’ responses. You can ask technical questions or respond generally to the overall experience. Be objective, clear, and concise. Always use constructive language, even in criticism, to work toward the goal of positive progress. Submit your responses in the Discussion Area.
Choose one of the following questions.
You have been promoted as a senior consultant in a very successful training company. Your supervisor, a partner in the firm, darkens your office door with an opportunity. A company needs help. It is getting into a new line of manufacturing and needs a high-caliber SME to evaluate its employees for any KSAO’s that may need remedies. Explain how you would determine whether employees have the reading level necessary to succeed in a training program.
As a highly respected team member in the HR department, your boss asks whether you have time to go talk with the new manager of a sales and marketing operation named Ms. Spring Freeze regarding a training situation. After considerable discussion with the lady, she says, “Why do I need to tell you what type of learning capability I’m interested in? I just want a training program to teach employees how to render a good customer service.” Please explain to Ms. Spring Freeze how “good customer service” can be translated into different learning outcomes.
To support your work, use your course and textbook readings and also use the South University Online Library. As in all assignments, cite your sources in your work and provide references for the citations in APA format.
Your initial posting should be addressed at 500–1000 words as noted in the attached PDF.
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