Alabama Airlines opened its doors in December 2001 as a commuter service with its headquarters and..

Alabama Airlines opened its doors in December 2001 as a commuter service with its headquarters and hub located in Birmingham. The airline was started and managed by two former pilots, David Douglas and George Devenney. It acquired a fleet of 12 used prop- jet planes and the airport gates vacated by Delta Air Lines’s 2001 downsizing due to the September 11 terrorist attacks.
Time between Calls (minutes) . Probability
1 …………. 11
2 …………. 21
3 …………. 22
4 …………. 20
5 ………… 16
6 ………… 10

Time between Calls (minutes) .. Probability
1 ………… 11
2 ……….. 21
3 ……….. 22
4 ……….. 20
5 ……….. 16
6 ……….. 10

Time to process the
customer inquiries (minutes) … Probability
1 …………. 20
2 …………. 19
3 …………. 18
4 …………. 17
5 …………. 13
6 …………. 10
7 …………. 3

Time between Calls (minutes) .. Probability
1 …………. 22
2 …………. 25
3 …………. 19
4 …………. 15
5 …………. 12
6 …………. 7
1. Given the original call distribution, what would you advise Alabama Air to do for the current reservation system? Create a simulation model to investigate the scenario. Describe the model carefully and justify the duration of the simulation, assumptions, and measures of performance.
2 What are your recommendations regarding operator utilization and customer satisfaction if the airline proceeds with the advertising campaign?

 

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Alabama Airlines opened its doors in December 2001 as a commuter service with its headquarters and.. was first posted on July 6, 2020 at 12:55 am.
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