post 2 – The Customer Gap (Fig. 2.1)
Post 3: CH 3 – Differing Zones of Tolerance for Different Service Dimensions (Fig. 3.4)
Post 4: CH 4 – Service Quality Dimensions (i.e., reliability, responsiveness, assurance, etc.)
The service is same as the first one
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Service Marketing journal was first posted on February 26, 2021 at 2:25 pm.
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